Terms of service

The Terms of Service page outlines the guidelines and legal obligations between Illmuse and its customers, covering website use, purchases, and both parties’ rights and responsibilities. By accessing our website, you agree to these terms, which help protect your experience and our business operations.
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Last updated: Oktober 2024

Overview

Shipping and Product Terms

1. Shipping and Product Availability

2. Payment, Currency, and Shipping Costs

3. Delivery Times and Potential Delays

4. Return Policy and Refunds

Products and Services

5. Product Warranty and Damaged Items

User Submissions and Personal Information

6. Intellectual Property Rights

7. Privacy and Data Protection

Miscellaneous

8. Changes to the Terms

9. Governing Law and Dispute Resolution

10. Customer Service and Contact Information

Overview

These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing or using our site and services, you agree to comply with and be bound by these Terms.

Illmuse is registered in the Netherlands at:

  • Address: Dieze 25, Tilburg, Netherlands
  • Contact Email: info@illmuse.com

Please contact us at the email address above for any inquiries related to these Terms or your order.

1. Shipping and Product Availability
  • Shipping Region: Illmuse currently ships products within Europe. We do not have any age restrictions on purchasing our items, allowing all individuals to explore and buy our products.
  • Product Availability: All products listed on our website are subject to availability. If a product is out of stock, it will be marked accordingly. While we occasionally restock items, we cannot guarantee the availability of any product after it has sold out. Please reach out to us via email for questions regarding restocks and availability.

2. Payment, Currency, and Shipping Costs
  • Currency: All transactions on our website are processed in Euros (€). Customers are responsible for ensuring they have sufficient funds in the correct currency for purchases.
  • Accepted Payment Methods: We accept a variety of payment options to offer a convenient shopping experience. These include:
    • Mastercard
    • Apple Pay
    • PayPal
    • Google Pay
    • iDEAL
    • Bancontact
  • Shipping Costs: Shipping costs vary depending on the destination country and will be calculated at checkout. The customer is responsible for covering these costs. For detailed information on shipping fees, please refer to our [Shipping and Refund Policy].

3. Delivery Times and Potential Delays
  • Order Processing: Orders placed with Illmuse are packaged the same day and dispatched on the following business day. Delivery times may vary depending on the destination.
  • Shipping Delays: While we make every effort to ensure timely delivery, delays caused by external shipping companies are beyond our control. Customers will receive a tracking number for their shipment, allowing them to monitor the progress of their order. Illmuse is not liable for any delays once the package has been handed over to the shipping carrier.

4. Return Policy and Refunds
  • Return Period: We accept returns within 30 days from the date the customer receives the product. To be eligible for a return, the product must be in its original condition and packaging. Any item that does not meet these conditions may not be eligible for a refund.
  • Refunds: Upon receiving and inspecting the returned item, we will notify the customer of the approval or rejection of their refund request. Approved refunds will be processed, and the amount will be credited to the customer’s original payment method. Please note that shipping costs are non-refundable. For complete details on returns and refunds, please consult our [Shipping and Refund Policy].

5. Product Warranty and Damaged Items

Damaged Items: We take great care to ensure our products are packaged securely. However, if a product arrives damaged, please contact us immediately at info@illmuse.com. Customers may request a replacement item or a full refund for the damaged product. Our team will work with you to resolve the issue promptly.

6. Intellectual Property Rights

Ownership and Usage: All content, designs, and products provided by Illmuse are protected by intellectual property rights. Customers and third parties are welcome to promote our products but are prohibited from using our intellectual property for their own commercial gain, rebranding, or misrepresenting our items as their own. Unauthorized use of our content may result in legal action.

7. Privacy and Data Protection

Data Handling: Illmuse is committed to protecting the personal data of our customers. We only collect information necessary for processing orders and providing customer support. For further details on how we handle personal data, including data security and your rights, please refer to our [Privacy Policy].

8. Changes to the Terms

Modifications: Illmuse reserves the right to amend or update these Terms at any time. Any changes will be noted at the top of this document to ensure customers are always informed of the most current Terms. By continuing to use our website and services, you agree to the updated Terms.

9. Governing Law and Dispute Resolution

Applicable Law: These Terms are governed by Dutch law. Any disputes arising in relation to these Terms or the use of our website and services will be resolved under the jurisdiction of the courts in the Netherlands.

10. Customer Service and Contact Information

Customer Support: Our customer service team is available to assist you with any questions or concerns regarding our products, policies, and services. You can reach us via email at info@illmuse.com. We strive to respond to all inquiries within a few hours during business hours.
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Illmuse

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KvK:   92441874

VAT:   NL866046070B01

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