Shipping policy

Illmuse

• International shipping available

• Dispatch: usually the same day (next business day during busy periods)

• Delivery (estimated): 2–5 business days after dispatch (varies by destination and carrier)

• Delays may occur during peak periods or customs checks
  
  

Tracking

• Tracking details are sent by email once your order is dispatched

• Tracking updates may take 24–72 hours to appear
  
  

Customs & Duties

• Import duties or customs fees may apply (especially outside the EU)

• These charges are determined by local authorities and are the customer’s responsibility
  
  

Address & Delivery Issues

• Please double-check your shipping address at checkout

• If an error occurs on our side, we take full responsibility and resolve it at no extra cost

Returns & Refunds

• Returns accepted within 30 days of delivery

• Items must be unused and in original condition

• Refunds are processed within 10 business days after inspection

• Contact: info@illmuse.com