Contact Us

Got Questions? We're All Ears

Questions or feedback? Reach out and let’s make it happen.

Got Questions? We're All Ears

Questions or feedback? Reach out and let’s make it happen.

info@illmuse.com

Title

Got Questions?

Most Asked Questions

How do I care for and clean my rug?

Care instructions are simple: daily cleaning and gentle vacuuming are all that’s needed to keep your rug looking fresh.

For spills, blot immediately and avoid harsh chemicals. For a deeper clean, professional rug cleaning is recommended.

Is the design printed or woven onto the rug?

We’ve chosen to print the designs on our rugs to capture the finest details and create vibrant, eye-catching pieces.
This method allows for intricate-artwork that would be difficult to achieve through other techniques,

The result is a rug that captures attention and adds character to any room.

How long will shipping take?

Please note that shipping times vary by country, so be sure to check the specific details for your location.

Rest assured, all orders are shipped the very next day! We know you're excited to showcase your new rug, so we make sure it's on its way to you as quickly as possible.

Do you offer international shipping?

At the moment, we only ship within Europe.
We're working on expanding our reach, so stay tuned if you're located outside of Europe!

Will this design be restocked in the future?

We’re not sure if this design will ever come back - it’s released as part of an exclusive drop, and once it's sold out, there’s no guarantee it will return.

If you love it, we highly recommend securing yours now before it’s too late!

How can I track my order?

After placing your order, you’ll receive your tracking information immediately (though it can sometimes take a few minutes). This will allow you to follow your rug(s).

Title

Got Questions?

Most Asked Questions

Title

How do I care for and clean my rug?

Care instructions are simple: daily cleaning and gentle vacuuming are all that’s needed to keep your rug looking fresh.

For spills, blot immediately and avoid harsh chemicals. For a deeper clean, professional rug cleaning is recommended.

Is the design printed or woven onto the rug?

We’ve chosen to print the designs on our rugs to capture the finest details and create vibrant, eye-catching pieces.
This method allows for intricate-artwork that would be difficult to achieve through other techniques,

The result is a rug that captures attention and adds character to any room.

How long will shipping take?

Please note that shipping times vary by country, so be sure to check the specific details for your location.

Rest assured, all orders are shipped the very next day! We know you're excited to showcase your new rug, so we make sure it's on its way to you as quickly as possible.

Do you offer international shipping?

At the moment, we only ship within Europe.
We're working on expanding our reach, so stay tuned if you're located outside of Europe!

Will this design be restocked in the future?

We’re not sure if this design will ever come back - it’s released as part of an exclusive drop, and once it's sold out, there’s no guarantee it will return.

If you love it, we highly recommend securing yours now before it’s too late!

How can I track my order?

After placing your order, you’ll receive your tracking information immediately (though it can sometimes take a few minutes). This will allow you to follow your rug(s).